Refund & Return Policy

1. Our Approach

At Style Wear, every pair is handcrafted from genuine leather, and natural material means small variations in grain and shade are normal, not defects. We want you to be happy with your purchase, so we offer an exchange-first policy as described below.

2. Eligibility Window

Any concern with an order (wrong size, wrong item, or a genuine manufacturing defect) must be reported to us within 3 days of delivery, via WhatsApp or email, along with clear photos/videos of the product and packaging. Requests raised after this window will not be entertained.

3. Conditions for Exchange

• The item must be unused, unworn, and undamaged.
• Original packaging, dust bag, tags, and invoice must be intact and included.
• The item must not show any signs of wear, scuffing, odour, or alteration.

Style Wear reserves the right to refuse an exchange if the returned item does not meet these conditions, at our sole discretion following quality inspection.

4. What Is Not Eligible

• Made-to-order, personalised, or custom-sized pairs.
• Items purchased during sale, clearance, or promotional offers.
• Minor shade/grain variation inherent to genuine leather — this is a natural characteristic, not a defect.
• Damage caused by misuse, improper care, or normal wear and tear.

5. Refunds

Where an exchange is not possible, refunds are issued as store credit in the first instance. A cash/UPI refund to the original payment method is considered only for prepaid orders after the returned item clears quality inspection, and is processed within 7–10 business days. Any payment gateway, COD, or courier charges already incurred are non-refundable and may be deducted from the refund amount.

6. Return Shipping

Unless the item received was incorrect or genuinely defective on our part, the cost of return shipping is borne by the customer. We recommend using a trackable courier service, as Style Wear is not responsible for returns lost in transit.

7. How to Raise a Request

Message us on WhatsApp or email style.wear.freetoolsin@gmail.com with your order details, reason, and supporting photos. Our decision following quality inspection is final.